S01E09: Christina Garnett — Embracing Empathy, and Positive Future Visions
Embark on a captivating journey through the realms of science fiction and technology as host Theo Priestley and guest Christina Garnett dig into the transformative influence of sci-fi narratives on AI, customer experience, and our collective vision of the future.
YouTube: https://youtu.be/1ywSYc5jmY0
Exploring the intersection of imagination and innovation, Theo and Christina reflect on the role of sci-fi in shaping our understanding of technology and society. They delve into the importance of infusing optimism into futuristic narratives, countering the pervasive negativity amplified by social media.
As they navigate the landscape of customer experience, Christina shares insights gleaned from auditing the customer journey through a sci-fi lens. Together, they explore the delicate balance between human interaction and AI automation, emphasizing the value of empathy and personalized touch in fostering meaningful customer relationships.
Drawing from their childhood inspirations and the timeless allure of sci-fi, Theo and Christina envision a future where AI enhances rather than eclipses human connection. They discuss the role of chief customer officers as champions of customer-centricity, advocating for a harmonious coexistence between technology and empathy.
Highlights:
00:00 Introduction and Personal Connection to Science Fiction
07:20 The Concept of Time and its Significance
25:13 The Need for Optimistic Sci-Fi
33:21 Shifting the Focus from Negativity to Positivity on Social Media
